Manager KYC

About the Role:

Position Title: Manager

Corporate Title: Manager

Reporting to: AVP

Location: Bangalore

Job Profile

Responsibilities:

• Perform day-to-day management of the team – request prioritization, task delegation, progress monitor, stakeholder updating, problem solving, member support, team motivation and importantly, ensure the expected KPI and Quality is properly met.
• Act as a Checker for the assigned process & ensure the process are completed at a agreed SLA with good quality
• Manage KYC book of work by consolidating data & prioritizing requests from various stakeholders and keep close connection with onshore team.
• Liaising with various departments and internal stakeholders to create collaborative work relationships – understand their data requirements, propose the solutions, advocate the team values, obtain their supports when required.
• Be involved in both projects actively (local and Global) and be a champion to represent KYC Team to respective Project Management team in ensuring the ultimate goals and objectives and deliverables of the projects is met per expectations.
• Work with relevant stakeholders to identify process improvement opportunities, propose system modifications, and devise data governance strategies.
• Handling escalations without delay and providing resolution of issues and be immediate point of contact locally to the team.
• Act as a KYC knowledge center to the team and ability to resolve queries pertaining to high-risk KYC profiles.
• Interpret regulatory/policy changes and communicate their implications to the team. Ability to establish action points arising out of the same and incorporate the impact within laid down procedures.
• Keeping abreast of developments within the financial regulatory environment and proactively educate the team on the same.
• Ensure implementation and adherence to audit and compliance requirements and proactively highlight potential issues to the management.
• Provide timely and effective feedback on performance to the team on job objectives and mentor team members to achieve the expected performance standards.
• Plan for effective utilization of resources and exhibit complete ownership of the business.

Requirements:

Experience:

• Minimum 6-9 years of post-qualification relevant work experience within Banking and Financial Services industry.
• 4+ years of team handling experience & data management (preferable)
• Experience in KYC Onboarding/renewals handling Oceania Market.
• Global project and change management experience in Banking or Risk or Compliance domain are preferred. Education: Bachelor's degree or above Mandatory Skills:
• Candidates with good understanding of KYC for institutional clients
• Candidate should be proficient in Microsoft Office Suite software, with advanced skills in Excel, PowerPoint, Excel macros and Access.
• Lead and motivate a team of KYC analysts in a challenging environment and assist the team in facilitating greater efficiency and timely production of high-quality KYC profiles.
• Demonstrated experience in establishing strong credibility to build influential relationships with stakeholders to identify gaps and improvements within our process.
• Excellent communication and leadership skills, with the ability to communicate with people of all levels and cross-borders.
• Client focused and able to deliver on complex tasks.
• Ability to interpret complex changes in regulatory guidelines and assess impact.
• Excellent verbal and written communication skills, especially in writing risk assessment, good organizational and inter-personal skills.
• Ability to handle crisis situations and take appropriate / timely decisions.
• Ability to work well under pressure with high degree of accuracy.
  

Primary Responsibilities:

• Daily Production Workflow (Subject Matter Expertise on Onboarding & KYC)
• Coordinates with internal partners such as Front, Middle and Back Office staff to obtain required information and applicable documentation related to client on-boarding and KYC production.
• Initiates and completes high quality KYC files inclusive of data input, research and analysis.
• Identify data anomalies and assist on root cause analysis to minimize errors.
• Maintain detailed tracking of KYC file status and other customer record activities to ensure completion within required timeframes.
• Independently manage multiple simultaneous requests inclusive of customer data maintenance in a high-pressure work environment
• Promptly address queries and assist with problem-solving of matters received from applicable Bank personnel, remediate erroneous customer data.
• Identify, detect, or report suspicious activities in banking and finance services.
  

Ideal Qualifications:

• Minimum of 2 year prior experience in the field of Anti-Money Laundering in financial services industry with understanding of banking product and services
• Solid knowledge of KYC / AML and data governance policy and understanding of business activities, compliance/risk issues
• Solid understanding of business activities, compliance / risk issues
• Knowledge of business lines served, including correspondent banking and foreign financial institutions.
• Knowledge of and ability to identify, detect or report suspicious activities in banking and finance services.
• Knowledge of and ability to utilize tools, techniques, and processes for gathering data utilizing 3rd party tools such as Dun Bradstreet, LexisNexis, government registries, etc.
• Knowledge of various types of customers and ability to analyze customer activities, profiles and source information. Excellent attention to detail, organized approach and strong problem solving/facilitation abilities.
• Mature approach with excellent influential communication (verbal / written) skills.

Note: - Must have experience in New Onboarding of Clients.