KYC Delivery Ops

Service Delivery Ops Team Lead

Skill required: KYC Screening - Know Your Customer (KYC)

‍Designation: Service Delivery Ops Team Lead

‍Qualifications: Any Graduation

‍Years of Experience:7 to 11 years

What would you do? The candidate will manage a large Remediation team, who are responsible for several activities aligned with the remediation of Know Your Customer activity for institutional customers. The candidate must also have a detailed knowledge of the following: Corporate entities, Enhanced Due Diligence, Data gathering skills, Risk classification, PEPs investigation and knowledge of regulatory environment. Previous experience of KYC analysis in a remediation, CDD process is essential. Attributes to succeed in this role: Ability to learn quickly and coach rest of the team, Enhanced Due Diligence SME skills, project management skills and challenge effectively. Looking for someone with KYC experience along with ECDD/OCDD knowledge Business and regulatory requirements, governance, operating model, process and system controls to verify the identity, suitability, and risks involved with onboarding and/or maintaining a business / customer relationship. This includes driving customer identification, customer due diligence & enhanced due diligence.

‍What are we looking for?

• Know Your Customer (KYC) Operations
• Written and verbal communication
• Knowledge of the regulatory environment is highly desirable
• Candidates should have a minimum of 6 years experience in financial services with strong technical knowledge of Enhanced Due Diligence KYC AML process
• Should have handled a Team size of min.15-20
• Good people management skills
• Performance management/reviews
• Investment Banking skills preferred
• Good stakeholder management skills
• Deep understanding of the end-to-end KYC and client on-boarding processes
• Experience of on boarding across different client types (i.e. Corporate, Hedge Funds, Financial Institutions, and SPV’s)
• Willing to occasionally attend conference call meetings outside normal business hours
• Ability to be highly flexible and react swiftly to changing priorities and urgent situations Roles and Responsibilities:
• In this role you are required to do analysis and solving of moderately complex problems
• May create new solutions, leveraging and, where needed, adapting existing methods and procedures
• The person would require understanding of the strategic direction set by senior management as it relates to team goals
• Primary upward interaction is with direct supervisor
• May interact with peers and/or management levels at a client and/or within Accenture
• Guidance would be provided when determining methods and procedures on new assignments
• Decisions made by you will often impact the team in which they reside
• Individual would manage small teams and/or work efforts (if in an individual contributor role) at a client or within Accenture
• Please note that this role may require you to work in rotational shifts
• Manage a team of EDD KYC analysts and oversee their work to ensure it is of the highest quality standards
• Ensure that the team operates efficiently, adheres to procedures and the group’s best practice and policy
• Hold regular team meetings and create an environment of good communication with effective two-way feedback of information and ideas
• Schedule, allocate and review work of team members for accuracy and completeness
• Support the EDD KYC Analysts to identify data and documentation gaps and coach them on researching accordingly
• Support the EDD KYC Analysts to validate the clients’ KYC risk profile and raising any points of concern, such as negative news
• Establish and maintain excellent working relationships with stakeholders at all levels
• Primary escalation contacts for clients, responsible for client satisfaction, overall client management and delivery of client solutions.