Investigations Manager

Senior Manager, Global Investigations

About the job

Senior Manager, Global Investigations

This position is responsible for the operation of a department. An individual in this position will be expected to perform additional job-related responsibilities and duties as assigned and/or necessary.

Essential Functions

• Complex Investigations: Conduct investigations, gather and evaluate evidence, interview witnesses, present findings, prepare reports, recommend refinements, meet legal requirements, and testify.
• Liaison Responsibilities: Establish relationships with business owners and external entities, plan strategies, consult on risks, and participate in training initiatives.
• Business Execution: Identify needs, develop and communicate plans, remove obstacles, provide resources, measure progress, and support continuous learning.
• Threat Identification: Communicate risks, provide solutions, research and document findings, analyze data trends, and plan proactive strategies.
• Supervision and Development: Select, train, mentor, assign duties, build team environments, evaluate performance, provide recognition, coach for improvement, and ensure diversity awareness.
• Policy Promotion: Train and direct others on company policies, ensure compliance, and support the Open Door Policy.
• Business Evaluation: Evaluate effectiveness of plans, consult stakeholders, apply suggestions for efficiency, and support community outreach.

Leadership Expectations

• Talent Management: Develop talent, promote a supportive environment, empower associates, and recognize contributions.
• Collaboration & Influence: Build strong relationships, work cross-functionally, and communicate positively to motivate and inspire.
• Diversity, Equity & Inclusion: Attract and retain diverse team members, build high-performing teams, and support diversity programs.
• Strategic Thinking: Use data, analytics, and customer insights to shape strategy.
• Customer Focus: Deliver business results with a customer-first approach, applying omni-merchant mindset and business models.
• Digital Transformation & Change: Implement continuous improvements and leverage new digital tools.
• Curiosity & Courage: Foster learning, innovation, intelligent risk-taking, and resilience.
• Servant Leadership: Act as a humble, self-aware, honest, and transparent leader.
• Culture Champion: Model company values, hold oneself and others accountable, support community and sustainability initiatives, and maintain high standards of integrity and ethics.

Travel

• Traveling is necessary to perform one or more essential functions of this position. Travels internationally to and from multiple facilities or work-sites requiring extended overnight stays.

Minimum Qualifications

• Bachelor’s degree in criminal justice, Business Administration, Political Science, or related field and 4 years investigative experience in casework/management, auditing, security, or related field OR 6 years investigative experience in casework/management, auditing, security, or related field

Preferred Qualifications

• Certified Fraud Examiner (CFE).
• 3 years’ experience in fraud and corruption casework/management.
• 3 years’ experience in global markets.
• Certified Public Accountant (CPA).
• Certified Protection Professional (CPP).
• Multi-lingual.