FinCrime Support 2

The Financial Crime Operations department is at the forefront of Revolut’s efforts to keep customers and their money safe. As part of the FinCrime department, the Customer Support team serves as the public face of the company, providing first-class, front-line support to millions of customers.

We’re looking for a Customer Support Specialist to deliver “WOW” levels of service to our global customer base as a Financial Crime Analyst.

If you don’t see your long-term future in customer support, we put a lot of time aside to train you so you’re ready to join another team within the company if you decide to make a change.

We’re a global fintech, so we have to be available 24/7. That sometimes means working nights and weekends. We’ll compensate you for night shifts, but we understand this still isn’t for everyone so please bear that in mind before applying.

Up to shape the future of finance? Let's get in touch.

What you'll be doing

• Providing customers with an outstanding experience over the phone, making sure customers feel secure whilst using our features
• Applying core problem-solving and communication skills to understand and prevent fraud
• Detecting and reporting suspicious activity
• Driving various projects to improve processes and procedures within the team
• Handling sensitive or confidential information

What you'll need

• Fluency in English
• Excellent communication skills
• Experience in financial crime
• 6+ months of experience providing customer support over the phone
• The ability to multitask, work well under pressure, and within tight time frames
• A willingness to work different shifts
• The ability to work together with multiple compliance teams in a dynamic, international environment
• Excellent attention to detail