FinCrime Manager

FinCrime Manager, Fraud Ops

About the role:

We are seeking a highly skilled and motivated Fraud Operation Manager to join our team. You will play a vital role in investigating and resolving card-related fraud cases. You will also contribute to the development and deployment of counter-fraud measures, ensuring alignment with our team's business, policy, and operating requirements.

Key responsibilities:

• Design & implement a operation fraud framework to combat fraud
• Work with card issuers and schemes to investigate card-fraud-related cases
• Modify and optimize operation fraud review SOPs
• Ideate and implement anti-fraud measures aligning to acceptable business risk
• Assist in investigating on fraud-related customer issues
• Monitor operational report and identify the improvement opportunities
• Drive initiatives to find evolving fraud patterns and develop countermeasures.
• Assist in the fraud strategy team by providing feedback on fraud rules. Additionally, foster and cultivate relationships with essential stakeholders.
  

Minimum qualifications:

• At least 7 years of experience working in the payments space, and at least 5 years in a risk/fraud-related role
• Deep understanding and knowledge of card scheme rules, fraud rules, and fraud modules like Visa Risk Manager and MasterCard Decision Intelligence
• Understanding of payment & fraud-related regulations
• Excellent command of English both verbal and written - English is the main language used in the company and with clients/partners
• Comfortable with spreadsheets/formulas, data analysis and visualization (e.g. pivot tables, PowerBI, Tableau)
• Excited to work in a fast-paced startup and ever-evolving environment