Director - Compliance Operations

As the Head of Compliance Operations you will be working as part of Nium’s global, dynamic Operations team. The Compliance Operations team is responsible for leading 1st Line of Defence activities for all relevant products and jurisdictions, ensuring that the business remains within defined performance SLAs whilst simultaneously ensuring risk appetites and regulatory requirements are adhered to. The Compliance Operations team are responsible for the facilitation of client onboarding, the working of AML, fraud, and screening (sanctions, PEPs, enforcement and negative news) alerts, and ensuring Quality Checking (QC) is conducted.

Key Responsibilities

• Ensuring all compliance related activities are completed to both internal and external standards, and within agreed SLAs
• Ensure that staffing levels are adequate for demand, and projection tools are utilised to predict and determine future volume. Remain in a state of control
• Where necessary, lead the engagement, selection, and management of 3rd party providers to ensure compliance operation volume is effectively managed on an ongoing basis
• Ensure that all points of escalation to the 2nd line and Senior Management are clearly defined, kept up to date, and continually adhered to
• Lead new Product and Jurisdiction reviews on behalf of Compliance Operations
• Identify control gaps and lead the implementation of control enhancements that could impact the compliance of Nium
• Build up and maintain compliance Quality Checking (QC) and testing activities as per regulatory and governance requirements and issue internal reports to Senior Management on quality and performance
• Develop and improve the company’s Operational policies and procedures on an ongoing basis
• Be a key stakeholder in the facilitation of Compliance external audits, exams, and support on bank partner requests
• Ensure operational reporting to partner banks is conducted and distributed within agreed SLAs
• Continually assist to improve and streamline end to end compliance operational processes through automation and technology
• Manage and contribute to global Compliance Committees
• Participate in Compliance or business-driven projects, including regulatory developments and strategic initiatives
  

Requirements

• At least 10 years’ experience within regulated companies, in senior compliance role(s) with robust knowledge on Compliance topics (KYB / KYC, AML/CFT, Sanctions etc.)
• Good understanding of the global Payments/Fintech industry
• ACAMS / CRCM / ICA certified (preferable)
• Experience with correspondent banking, banking as a service, and Financial Institution clients
• Strong analytical skills with experience in problem solving and being able to implement and deliver solutions
• Demonstrate clear sense of accountability in performing the role and a positive demeanour
• Ability to identify risks, control gaps, inefficiencies, see the bigger picture, challenge the current status quo and define scalable and sustainable processes and methodology
• Ability to lead end to end process and control improvements cross functionally and across various regions
• Proven ability to manage large, complex, and geographically dispersed operational teams
• Able to prioritise quickly and meet deadlines even under pressure
• Strong stakeholder management and communication skills
• Willingness to learn continuously and keep up to date with the Payments industry and its regulatory landscape (Globally)

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