About UOB
United Overseas Bank Limited (UOB) is a leading bank in Asia with a global network of more than 500 branches and offices in 19 countries and territories in Asia Pacific, Europe and North America. In Asia, we operate through our head office in Singapore and banking subsidiaries in China, Indonesia, Malaysia and Thailand, as well as branches and offices. Our history spans more than 80 years. Over this time, we have been guided by our values – Honorable, Enterprising, United and Committed. This means we always strive to do what is right, build for the future, work as one team and pursue long-term success. It is how we work, consistently, be it towards the company, our colleagues or our customers.
Job Description
The
Triage & Assignment (T&A) Team
serves as the
first-line intake and distribution function
for all alerts, cases, and workflow items across Anti-Money Laundering (AML) Operations. The team ensures that every incoming case is
accurately received, validated, prioritised, and routed
to the appropriate queue or analyst in a
timely, consistent, and fully auditable manner
. By acting as the operational control gate, the T&A team supports efficient case handling, strengthens compliance standards, and maintains overall workflow integrity.
Key Responsibilities
Triage & Case Intake
-
Receive and validate incoming alerts and cases from screening, AML monitoring, and KYC systems.
-
Identify and flag incomplete, duplicate, or incorrect data, ensuring only clean alerts enter downstream workflows.
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Perform initial risk assessment based on severity, match score, PEP/CorrBank indicators, jurisdiction risk, and product type.
Assignment & Workload Distribution
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Assign alerts to the correct queue or analyst based on skills, capacity, risk level, and established routing rules.
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Maintain fair workload distribution and ensure high‑risk cases are escalated or routed to specialist teams.
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Monitor daily work volumes and reassign items where necessary to prevent SLA breaches.
Operational Excellence
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Conduct end‑to‑end reviews of triage and assignment processes to identify inefficiencies, bottlenecks, and control gaps.
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Recommend enhancements to improve throughput, fairness, and accuracy of routing decisions.
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Maintain strong documentation of triage logic, assignment rules, and daily operational procedures.
Data Analysis & Reporting
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Build and maintain dashboards tracking queue health, SLA performance, backlog, and analyst utilisation.
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Analyse volume trends, recurring data quality issues, and repeat mis‑routes to support continuous improvement.
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Provide management with insights to inform resource planning and operational decision‑making.
Compliance & Governance
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Ensure triage and assignment controls comply with MAS requirements and internal AML/CFT policies.
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Maintain a complete audit trail of all triage decisions, assignment actions, overrides, and escalations.
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Support audits, control testing, and regulatory reviews by providing timely and accurate documentation.
Stakeholder Collaboration
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Partner closely with AML operations teams, QA, Risk, and Technology on process or rule changes.
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Provide feedback to upstream system owners (e.g., Screening, Monitoring teams) on recurring data issues.
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Promote consistent risk‑based decision‑making across teams through training and knowledge sharing.
Qualifications & Skills
Education
-
Bachelor’s degree in Finance, Business, Risk Management, Computer Science, Information Systems, or related field.
Experience
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Minimum 2–5 years in AML operations, screening, KYC, or workflow/assignment-related roles.
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Familiarity with AML, sanctions screening, and correspondent banking risk indicators.
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Experience with SLA management, queue routing, or high‑volume operational environments preferred.
Technical Skills
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Proficiency in Microsoft Excel and general Microsoft Office Suite applications.
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Experience with dashboards or data tools (Power BI, Power Query, SQL) is an advantage.
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Strong analytical abilities with the ability to interpret large datasets and operational metrics.
Soft Skills
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Strong communication and stakeholder management skills.
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High attention to detail and accuracy in decision-making.
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Ability to work independently and collaboratively in a fast-paced environment.
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Strong sense of accountability, integrity, and control mindset.
Certifications
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AML-related professional certifications (e.g., CAMS, ICA, ACFCS) are a plus.
Additional Requirements
Develop, Engage, Execute, Strategise
Be a Part of the UOB Family
UOB is an equal opportunity employer. UOB does not discriminate on the basis of a candidate's age, race, gender, color, religion, sexual orientation, physical or mental disability, or other non-merit factors. All employment decisions at UOB are based on business needs, job requirements and qualifications. If you require any assistance or accommodations to be made for the recruitment process, please inform us when you submit your online application.
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