Senior fraud Analyst

Job Summary

Minimise fraud losses for Cards/Online/products by actioning alerts on the Fraud Detection systems within stipulated timeframes, policies and processes laid down.

RESPONSIBILITIES
•    Alert review for about 21 countries, would take about 150-175 alerts in a day.
•    24/7 monitoring. Night shift included
•    Would contact customers through email and calls.
•    Make sure perform BAU activity with no errors.
•    Fraud/ Investigation experience is an added advantage.
•    Should be vigilant in identifying fraud on bank accounts.

Business
Minimise fraud losses for Cards/Online/products by actioning alerts on the Fraud Detection systems within stipulated timeframes, policies and processes laid down.

Processes
•    Apply comprehensive approach in dealing with all types of fraud. Analyses and reviews pattern and trends to prevent future frauds.
•    Examines cases/accounts to check any fraudulent or erroneous information. Investigates and summarize the key points of the investigation with root cause.
•    Continuously improve the operational efficiency and effectiveness of fraud risk management processes.
•    Complete the day-to-day operations and ensure the BAU is completed without any escalations.
•    Provide support to the UAT testing and suggestions to the system’s enhancement and process enhancement
•    Follow the process to ensure the actions are taken on time to remediate or close the case.

Key Responsibilities

Risk Management
Ensure various fraud risks are being actively prevented and detected in a timely manner on an end-to-end basis    
•    Proactive in seeking regular assurance that areas of responsibility are performing to an acceptable risk and control standards

Governance
•    Ensuring compliance with the highest standards of regulatory and business conduct and compliance practices as defined by internal and external requirements. This includes compliance with local banking laws, other applicable laws and anti-money laundering regulations and guidelines
•    Embed the Group’s values and code of conduct in the country fraud risk management team to ensure that adherence with the highest standards of ethics, and compliance with relevant policies, processes and regulations among employee’s forms part of the culture

Regulatory & Business Conduct
•    Display exemplary conduct and live by the Group’s Values and Code of Conduct.
•    Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
•    Lead the [country / business unit / function/XXX [team] to achieve the outcomes set out in the Bank’s Conduct Principles: [Fair Outcomes for Clients; Effective Financial Markets; Financial Crime Compliance; The Right Environment.] *
•    Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.
•    [Insert local regulator e.g. PRA/FCA prescribed responsibilities and Rationale for allocation].
[Where relevant - Additionally, for subsidiaries or relevant non -subsidiaries]
•    Serve as a Director of the Board of [insert name of entities]
•    Exercise authorities delegated by the Board of Directors and act in accordance with Articles of Association (or equivalent)

Key stakeholders
Country FRM, Group Strategy, Contact center etc.

Other Responsibilities
•    A good understanding of systems / procedures.
•    An understanding of the risk involved in various transaction types and account holder profiles
•    Develop and maintain working knowledge of business/industry standards and practices.
•    Demonstrate fundamental understanding of how the team interacts with others in accomplishing the objectives of the area.
•    Maintaining high level of customer satisfaction by handling customer service issues without compromising on the assets of the bank.
•    Profitability by implementing fraud control measures.

Skills and Experience

• Stakeholder Management    
• People Management    
• Fraud Risk Management    
• Governance    
• Regulatory & Business Conduct    
• Financial Services Industry    

Qualifications

• Bachelor’s degree/University degree with 5 years of minimum experience
• Relevant experience in a related role will be an added advantage.
• Consistently demonstrates clear and concise written and verbal communication.
• Ability to communicate fluently in English with clients
• Should be flexible in working in 24/7 rotational shift and making outbound calls