Quality Analyst

Quality Analyst (FinCrime)

About the role

The Financial Crime Operations department is at the forefront of Revolut’s efforts to keep customers and their money safe. These special agents work directly with customers to resolve issues and flag potential concerns. Using cutting-edge technology, we aim to prevent financial crime in a way the financial world hasn’t seen so far.

We're looking for a FinCrime Quality Analyst to join our Compliance team. You’ll be in charge of getting to the bottom of customer issues, working closely with other colleagues to investigate fraud cases, and always delivering an outstanding customer experience.

We’re a global fintech, so we have to be available 24/7. That sometimes means working nights and weekends. We’ll compensate you for night shifts, but we understand this still isn’t for everyone so please bear that in mind before applying.

What you’ll be doing

• Completing monthly Quality Control (QC) activities by focusing on identifying successes and failures in compliance teams work
• Highlighting and reporting any issues to Quality Control and FinCrime managers
• Providing feedback to analysts and identifying root-cause analyses of errors
• Delivering refresher sessions to analysts struggling with quality performance
• Coaching new joiners
• Learning all procedures across the compliance department
• Collaborating with other teams across different locations
• Carrying out ad-hoc duties as required

What you'll need

• 1+ years of experience in a compliance-related function
• Good AML knowledge
• A solid understanding of compliance issues and regulatory requirements within financial services, including key processes, practices, systems, and controls
• High attention to detail
• Impressive analytical skills
• Readiness to take ownership and responsibility
• Fluency in English with excellent communication skills
• Flexibility with responsibilities and a positive attitude towards changes to role, objectives, priorities, and targets

Nice to have

• Fluency in another language
• Practical knowledge of Google Suite

Compensation range

• Vilnius: €2,200 - €3,100 gross monthly*
• Lithuania: €2,200 - €3,100 gross monthly*
• Other locations: Compensation will be discussed during the interview process

*Final compensation will be determined based on the candidate's qualifications, skills, and previous experience