Onboarding Associate

As an Onboarding Associate, you will be responsible for reviewing account openings, conducting due diligence checks, and providing advice to various business functions. Your main objective will be to ensure compliance with internal policies and AML/KYC requirements, while also identifying opportunities for onboarding process improvement to mitigate compliance risks.

The role will support our APAC onboarding requirements and reports to the CEO/Director of Operations.

Responsibilities

• Conduct client due diligence (CDD) and enhanced due diligence (ECDD) in accordance with internal policies, procedures and regulatory guidelines;
• Conduct periodic review based on KYC/KYB CDD guidelines, ensuring timely updates and escalations where required;;
• Provide high-quality customer service by owning, monitoring, and improving customer service, handling customer inquiries, managing communications with customers throughout the entire onboarding process;
• Work closely with internal teams to ensure a cohesive approach to customer onboarding and account administration;
• Participate in internal and external training programs related to AML/CFT and other subjects that may form part of the day to day work requirements;
• Handle ad-hoc tasks assigned by the supervisor

Requirements

• Minimum bachelor's degree holder
• Minimum of 1–3 years of experience in a relevant compliance, onboarding, due diligence role, preferably within the financial services or fintech sector
• Good understanding of the Monetary Authority of Singapore (MAS) PSN02 Guidelines, Notice and related laws, directives, regulations and compliance standards
• Familiarity with emerging virtual currency regulatory frameworks in other jurisdictions is a plus
• Strong analytical, communication and documentation skills
• Proficiency in both English and Mandarin, with the ability to review and assess documents in both languages