Manager Fraud Risk & Strategy

Manager - Fraud Risk & Strategy (Investigations)

Know what makes you a “Navi_ite” :

1.Perseverance, Passion and Commitment

• Passionate about Navi’s mission and vision

• Demonstrates dedication, perseverance and high ownership

• Goes above and beyond by taking on additional responsibilities

2.Obsession with high quality results

• Consistently creates value for the customers and stakeholders through high quality outcomes

• Ensuring excellence in all aspects of work

• Efficiently manages time, prioritizes tasks, and achieves higher standards

3.Resilience and Adaptability

• Adapts quickly to new roles, responsibilities, and changing circumstances, showing resilience and agility

Key Responsibilities :

The role is expected to lead the Fraud Investigations team, which is within the Fraud Risk & Strategy team. Fraud Investigations as team has the following responsibilities -

Monitoring Fraud control towers (RCA for alerts, monitoring metrics)
Investigation of incidents of suspicious activity reported by Customer Support / Collections / Business / Product
Monthly hind-sighting (PL non-starters), ad-hoc hind-sighting (e.g. communities, incidents)
Maintain database of suspicious & confirmed frauds
Monitoring and classification of RFIs
Due Diligence for Suspicious Transactions
The responsibilities for the Team Lead identified below are to be read in conjunction with this understanding:

1. Team Management:

Recruit, hire, and train fraud investigators.
Assign tasks and projects to team members based on their skills and experience.
Address team conflicts and issues promptly.
2. Investigation Oversight:

Review and analyze investigations conducted by the team.
Ensure investigations are conducted thoroughly and in compliance with established procedures and standards (and applicable regulatory guidelines).
Identify areas for improvement in investigative techniques and processes.
Identify trends and patterns in fraud cases to inform prevention strategies.
3. Performance Tracking and Reporting:

Track team performance against key metrics, such as case closure rates, recovery rates, resolution efficiency, and regulatory compliance.
Build MIS / Dashboard to fulfill internal reporting requirements to stakeholders, senior management, the Board, etc.
Prepare regulatory reports as needed, such as for RBI, SEBI, IRDAI, FIU, and for financial reporting.
4. Stakeholder Management:

Liaise with internal and external stakeholders listed below to gather information and coordinate investigations -
Customer Support
Collections
Product
Legal & Compliance
Vigilance
Credit Intelligence
Communicate investigation findings and recommendations effectively.

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Requirements:

Bachelor’s Degree from a tier-I university (Engineering / Science / Commerce / CA / Law)
3-5 years of experience in fraud investigation, preferably in the financial services industry.
Proven experience managing a team of investigators.
Strong analytical and problem-solving skills.
Excellent written and verbal communication skills.
Knowledge of fraud prevention and detection techniques.
Familiarity with relevant fraud regulations and reporting requirements.
Certified Fraud Examiner (CFE) certification would be good to have.