KYC Lead Analyst

Value Preposition:

The Lead Analyst – CAS is a positive role for change with a proven ability to lead the team in meeting clients and internal partners requirements and support key projects and initiatives that are focused on optimization of processes that improve the client and employee experience, enabling scalability and efficiency in a highly regulated environment.

‍Job Details

• Position Title: Lead Analyst - KYC
• Career Level: P3
• Job Category: Manager
• Role Type: Hybrid
• Shift timings: 2.00 PM - 11.00 PM
• Job Location: Bangalore
  

About The Team

The Enterprise Operations team at FCI Bangalore is responsible for managing operational readiness and fulfilment for Client advisory services (KYC & Onboarding), Internal bank ops, Global OB, Loan Ops & QC. We are committed to providing precise operational guidance and support to enhance our client’s global banking experience.

‍Impact

The Client Advisory Services team which is a part of the Enterprise Operations team at FCI is hiring a full-time Lead Operations Analyst to drive the bank’s KYC & Banking operations processes including Onboarding and/or Quality control.

‍Key Deliverables

• Creating and guiding a team of talented individuals from the ground up focused on KYC, Banking Ops, Onboarding and/or quality control activities.
• Sets direction for the team to achieve the overall CAS strategic goals.
• Supports FCI first line of defense initiatives by ensuring the team’s adherence to company policies and procedures.
• Ensure documentation is up to date and new procedures are created as needed.
• Assists manager in driving employee engagement through retention, inclusion, and personal development.
• Oversees the day-to-day workflow and dashboard assuring work is assigned out and SLAs are met each day partnering with connected teams and stakeholders.
• Act as an SME joining projects outlined by leadership & recommend process improvements discovering gaps in processes bringing solutions for improvement.
• Handle BAU responsibilities as an individual contributor in addition to driving the team deliverables.
• Assist Manager with the hiring process participating in interviews for FTEs & contractors on relevant tools.
• Responsible to guide the team towards achieving business goals. Provide feedback to Managers as part of performance management process (Does not directly involve in performance management)
• Demonstrate strong problem-solving skills using creative thinking. Ensure that the team focuses on completing their tasks accurately and point out trends in QC errors and train the team where needed.
• Coach and train employees, conduct and plan team meetings ensuring team is kept up to date on bank initiatives highlighting team trends and behaviors that need to be worked through.
• Engage the appropriate teams/partners and/or LT to resolve the client sensitive issues.
• Ensuring self and teamwork within established procedures, processes and/or regulatory guideline.
  

Skills And Qualification

Functional Skills:

• Thoroughly understand & exhibit intelligent use of various system tools and procedures.
• Proactively highlight threats & compliance issues to the management in a timely manner.
• Strong critical thinking and problem-solving skills.
• Team Player: Support peers and department management.
• Problem Solving: Handle escalated issues, create, and manage threat detection rules, and perform root cause analysis.
• Communication: Excellent verbal, written, and interpersonal communication skills.
• Attention to Detail: Ensure accuracy and thoroughness in all tasks.
• Leadership: Provide guidance and mentorship to junior SOC analysts.
  

Knowledge

• Experience in back-office operations, banking, or financial services with focus on controls.
• Strong experience/understanding of OB & KYC processes at SVB is preferred.
• Providing operational support to clients & business partners consistent with bank policy & procedures
• Good understanding of the standard AML/KYC practices followed globally.
• Solid understanding of Bank products, regulations, department processes & procedures
  

Leadership Qualities

• Empathy: Understands and cares about team members' feelings and perspectives.
• Communication: Clearly conveys ideas and listens actively.
• Inspiration: Motivates and encourages the team to achieve their best.
• Work with willingness to learn, adapt & show flexibility with support hours & coverage.
• Detail-oriented with a keen eye for accurate quality of work.
• Ability to deal with minimum direction.
• Experience working and leading in a global matrixed environment.
• Strong team player and multitasking capabilities.
  

Relationships & Collaboration

• Reports to: Manager
• Partners: Senior leaders and cross-functional teams/leaders.
• Leads: A team of analysts.