Slice is looking for a dedicated and customer-focused Video KYC officer to join our dynamic team. In this position, you will be instrumental in enhancing our customer onboarding experience by conducting video-based verifications. You will interact with customers through video calls, ensuring the accurate collection and verification of their identification documents while adhering to regulatory requirements. As a VKYC officer, you will leverage digital skills, operational knowledge, and impactful customer interactions to ensure a smooth and compliant onboarding process.
About the role
- Video customer identification carries out customer identification process through video calls performing due diligence checks and reviewing KYC documentation through video calls.
- Customer service must exhibit the highest standard of customer service to ensure customers are comfortable through our verification process.
- Demonstrate excellent face-to-face customer handling skills.
- Exhibit a strong willingness to thrive in a digital onboarding experience.
- Adhere strictly to internal control policies, ensuring all activities comply with regulatory and legal standards.
- Achieve monthly performance metrics related to successful VKYC completions, occupancy rates, availability, logged-in hours, and average handling time (AHT).
What you will need
- Bachelor’s degree in any discipline.
- Excellent verbal and written communication skills.
- Excellent presentation skills are mandatory.
- 0-2 years of experience in fintech, banking processes, video banking, or phone banking is a plus.
- Flexibility and adaptability in a challenging and ever-changing environment.
Compensation - 2.7 lacs to 3.3 lacs P.A
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