KYC Analyst Support

Customer Support Associate (KYC Analyst)

Location: India, Hyderabad
Department: Customer (Member) Operations
Posted: April 28, 2025

ABOUT YOU

As a cKYX Member Interactions Analyst, you will be ensuring businesses all across the UK stay safe and remain compliant. You will play a key part in helping Tide expand by providing round-the-clock support with our security reviews. You’ll be talking to people with empathy and proactive nature along with a passion for solving member problems.

Our mission is to save businesses, time and money which they can put back into their company, and delivering fast and fluid support is key to achieving this. As part of the cKYX Member Interactions team, you will ensure that we keep our members’ accounts up and running and provide them with proper guidance and support on how to navigate through processes they may not be fully aware of.

Some of the things you’ll be doing:

• Making outbound calls to customers and collecting required information
• Using chat, phone and email to ensure proper communication
• Refining and performing diligence on the shared information by the members and passing them on to the appropriate teams to complete account reviews (Period and Event Driven Reviews)
• Juggling priorities to ensure that members get outstanding support experience meaning time is of the essence and detailed product knowledge is vital.
• Staying up to date on the general topics supported by the Member support team
• Helping members understand what is required from them and keeping them up to date throughout various stages of review process
• Exploring data and aiding with reporting in order to track the performance of products and services.
• Helping demonstrate your values to new members of the team, and supporting them with your wisdom and experience and assisting with common back-office tasks.

You’ll be a great fit if:

• You have excellent communication skills and a positive goal-oriented attitude
• You have C1 level of spoken English
• You have at least an 1.5 years of experience working in International customer support on inbound or outbound phone line
• You are comfortable with working flexible work hours
• You are comfortable using industry tools like Kustomer, GSuite, and Jira
• You are confident talking with our customers and walking them through difficult situations
• You are always on the lookout for recurring issues and help create new workflows to solve them
• You have really strong organisational skills.
• Spotting and noting patterns is second nature to you, and you’re always ready to highlight areas that can be improved in terms of product or member experience
• Experience with KYC is a plus

WHAT YOU'LL GET IN RETURN:

• Competitive salary
• Self & Family Health Insurance
• Term & Life Insurance
• OPD Benefits
• Mental wellbeing through Plumm
• Learning & Development Budget
• 15 days of Privilege leaves
• 12 days of Casual leaves
• 12 days of Sick leaves
• 3 paid days off for volunteering or L&D activities