Hotline and Investigations

Job Description

Accountabilities Activities

1 Responsible along with Lead – Investigations for handling all types of Investigations within the Company – related unethical / malicious / fraud / corrupt / bribery incidents - involving Employees and Third Parties / Counterparties pertaining to Company Operations.

To provide able support to Lead – Investigations, on the following and handle investigations assignments independently:

• Review the unethical / malicious behavior cases received for investigation in detail along with system analysis to ascertain the investigation action plan.
• Initiate in house analysis / review, discussion with complainants, other relevant personnel to gather additional required information.
• Independently conducts investigations (either covertly or overtly) into malicious behavior directed against Company, unethical complaints, cybersecurity incidents, and policy violations.
• Performs activities in a manner consistent with recognized best practices
• Carry out data / information review and analysis pertaining to the unethical / malicious / fraud / corrupt / bribery incidents / complaints and other incidents related to any misconduct or breach of any policies / procedures.
• Conduct interviews of those people involved in an event or incident and document the interview outcomes.
• Root-cause analysis following investigation closure where appropriate to ensure investigations produce learnings, not just findings.
• Where required, perform digital forensics on mobile devices, laptops, desktops, servers, network devices, and other items.
• Analyze investigation outcomes and identification of potential internal controls, education or process gaps; and recommend the
• Preparing investigation reports, detailing logical and accurate conclusions and providing timely updates to stakeholders.
• Works either autonomously or with subject matter experts to ensure investigation SLAs are met.
• Initiates recovery of loss, if any, suffered by the Company from the employees
• Maintain surveillance on employees / third parties or counterparties of doubtful integrity
  
  
  

2 Hotline Whistler Blower

• To receive WB Complaint from various Hotline WB Complaints Channels and initiate the process for Complaint resolution and record the Complaint in Register of Hotline WB Complaints (Register).
• To communicate the WB complaint to Hotline WB Management Team along with Facts, Records and Evidences to help prove the allegations for screening of complaints.
• To coordinate with Complainant
• To coordinate with all relevant stakeholders to ensure that all the Hotline Complaint Channels are up and running.
  
  
  

3 Co-ordinate with business team and other stakeholders (both internal / external) for data / information, interviews, investigations, etc.

• Partner closely with Legal, Compliance, Security, HR, Finance, Internal Audit and other support professionals.
• Manage Outsourced vendors and ensure smooth functioning of Reviews and Investigations
  
  
  

Documentation

• Hotline WB Complaints – Mails / Post /Document / Web complaint / Voice data
• Hotline WB Complaints Register & it’s updation
• Closure Reports / Closure mails
• Evidence / Additional information obtained from Complainant
• Investigation Reports
• Team Building Mentoring and develop team members to build motivated & high performing team.
• Others
• Carry out assignments / works assigned by Head - Compliance & Investigations / Chief Compliance & Security Officer time to time.
  
  
  

Responsibilities

• ACCOUNTABILITIES & RESPONSIBILITIES
  
  
  

Qualifications

• SKILLS & KNOWLEDGE
• Educational Qualifications & Certifications:
• BE/BTech /CA/CPA/LLB or similar qualifications
• Certified Fraud Examiner and/or Former law enforcement officials will have added advantage
• Proficiency in MS Word, MS Excel, and MS PowerPoint, as well as Internet research tools
  
  
  

Relevant (Functional/Level) & Total Years of Experience:

• Minimum of 10+ years of professional experience involving internal audit, forensic accounting, risk management and corporate compliance
• Total Exp – 12 – 15yrs
• Proven experience in conducting Corporate Ethics/FCPA/UKBA/Regulatory investigations and conducting witness and suspect interviews including Senior Management Personnel;
• Should have experience of managing a Hotline whistleblower complaints
  

Functional Skills:

• Strong Analytical, Forensic accounting and Investigative skills
• Managing Complex Investigations into allegations of Bribery, Corrupt behaviour, Misconduct, Policy Breaches or Reputational Issues, including conducting Witness and Suspect Interviews;
• Excellent Strategic Thinking Skills
• Process Improvement Skills
• Articulation & Presentation Skills
• Report writing proficiency
  
  

Behavioural Skills:

• Excellent Interpersonal Skills
• Relationship building skills
• Leadership
• Team working