Head of KYB

Singapore, India (Gurugram)

Head of KYB

About The Team:

At Aspire, we are committed to empowering our customers throughout their journey with us. Our Operations Team ensures customers can operate seamlessly on our platform, and guarantee the best customer experience possible.
We are seeking a highly skilled Head of KYB to join our team. This role will be responsible for managing our onboarding teams across all our geographies. The candidate will report to the VP of Onboarding and be based in Singapore.

About the Role:

• Create and lead an effective, scalable and cost-effective KYB organization
• Own KYB performance and metrics such as conversion, KYB speed, rejection rate, etc.
• Manage the country KYB operational teams, based in India, Indonesia and Malaysia
• Build teams to cover new geographies Aspire will be expanding in
• Help country growth teams (Sales, Partnership, Marketing) to achieve their targets for active new clients
• Collaborate with Onboarding Strategy to optimize the onboarding flow for leads and internal tools and processes
• Collaborate with Onboarding Quality to improve the quality of our KYB
• Work closely with Compliance to refine local onboarding policies
• Troubleshoot and investigate onboarding issues and liaise with relevant stakeholders to resolve issues
• Be the PIC and report onboarding performance and updates to relevant stakeholders

Minimum Qualifications:

• Minimum 10 years experience with track record in a leadership role in operations in tech or financial services
• Experience in onboarding, customer success, customer support or sales operations
• Highly self-driven and take initiative all the time. You make things happen today versus tomorrow, and are hands-on when needed
• Can build from scratch, as well as create & implement a strategy to bring the scope to the next level and can prioritize tasks & targets in a highly unstructured environment
• Can build a team of A players and coach your team, you understand how to address strengths and weaknesses, and leverage new opportunities to uplevel the team
• Fintech or banking experience will be a strong plus