Head of Corporate Onboarding & KYC

Location - Gurugram (On Site)

Key Responsibilities

• Plan and execute  the migration of Corporate Onboarding & ODD work from different regional offices (overseas) to India.
• Develop comprehensive onboarding strategies that align with the company's goals and objectives.
• Design and implement standardized onboarding processes to ensure consistency and efficiency across all corporate accounts.
• Lead, mentor, and develop the onboarding team, fostering a culture of excellence and continuous improvement.
• Conduct regular training sessions to enhance team skills and knowledge of onboarding best practices.
• Work closely with Journey Owners, Local offices, Mission Control team, QA, AML Teams  to ensure a seamless onboarding experience for clients.
• Manage stakeholder relationships and performance metrics effectively. Prepare and present reports on onboarding metrics and performance.
• Enhance the quality and client experience for Corporate Onboarding & ODD.
• Analyze current onboarding processes to identify bottlenecks and inefficiencies.
• Implement process improvements and automation tools to enhance speed and accuracy.
• Dive into cases and resolve issues as necessary
• Ensure all onboarding activities comply with relevant regulatory requirements and internal policies.
• Stay updated on changes in regulations and adjust onboarding processes accordingly.
• Manage all risks, compliance, and regulator recommendations and queries effectively.
• Develop and track key performance indicators (KPIs) to measure onboarding success and client satisfaction.
• Prepare detailed reports and presentations for senior management on onboarding metrics and outcomes.
• Research and implement industry best practices to maintain a competitive edge in client onboarding.
• Encourage a culture of innovation within the team to explore new technologies and methodologies.
• Automation of manual processes.

YOUR PROFILE

As a person you are known for your outmost professionalism, integrity and trustworthiness. You are a curious, collaborative and outgoing person that thrives in different environments.

• Min 15 Years of experience in KYC and Onboarding, with at least 5+ years of experience in handling Corporate Onboarding teams and ODD.
• Must have Hands-on SME experience in Corporate Onboarding / ODD
• Proven experience in managing Risks, Compliance and regulatory recommendations
• Have in-depth knowledge of AML/KYC processes for corporate clients
• Excellent Stakeholder management is must
• Proven ability to lead and mentor a team, driving performance and fostering a collaborative environment
• Exhibit utmost professionalism, integrity, and trustworthiness in all interactions and responsibilities
• Demonstrate a curious, collaborative, and outgoing nature, thriving in diverse environments
• Decision making ability in a fast-paced environment
• Excellent written and verbal communication skills