Global KYC Knowledge Manager

About the Role:

Position: Global KYC Knowledge Manager

Location: Bangalore, India

Legal Entity: MGS – India

Job Profile:

Purpose of Role:

The Knowledge Manager (KM) in the KYC Team will play a pivotal role in ensuring compliance with regulatory requirements and internal policies related to Know Your Customer (KYC) processes. The KM will provide expert guidance and support to the team, ensuring that all KYC activities are conducted efficiently and effectively, in line with the bank's standards and regulatory expectations.

We are seeking a highly experienced Knowledge Manager (KM) for Singapore KYC to join out team. The KM will provide deep expertise on Singapore regulatory requirements related to Know Your Customer (KYC), Anti-Money Laundering (AML), and Customer Due Diligence (CDD). The role involves guiding the team on complex cases, ensuring compliance with MAS regulations, and supporting stakeholders across onshore and offshore locations.

Key Responsibilities:

• Provide expert advice on KYC-related matters, including regulatory changes and best practices.
• Provide advisory support on high risk and complex client KYC review cases
• Responsible for collating feedback for monthly QA reports from various stakeholders, discuss with KYC makers/checkers and seek support relevant stakeholders and present the final feedback to QA. Conduct RCA from the QA & QC reports to identify the error trend & knowledge gap
• Support the implementation of the global financial crime program requirements as they relate to KYC.
• Ensure compliance with the regulatory requirements and industry best practices.
• Oversee necessary escalation to relevant stakeholders. Serve as the primary contact for the KYC team in query resolution.
• Identify opportunities for process enhancements and implement changes to improve efficiency and effectiveness.
• Partner with onshore and offshore teams to drive consistent interpretation and application of KYC requirements
• Collaborate with regional KYC teams to ensure consistency in processes and procedures.
• Conduct training and knowledge sharing sessions for team members to enhance their understanding of KYC processes and regulatory requirements.
• Develop training materials and resources to support ongoing education.
• Act as a liaison between the KYC team and other departments, providing updates and insights on KYC activities.
• Engage with external stakeholders, including regulators and auditors, as required.
• Proactively identify potential risks and provide recommendations to mitigate identified risks.
• Ensure that KYC processes are aligned with the bank's risk management framework.
• Actively monitor regulatory changes in Singapore and advise stakeholders on implications.
• Assist, track, monitor and ensure all action points part of audit/compliance testing are completed on time, and no open items go into overdue
• Design and build KYC training (refresher and new joiner) program and framework within KYC
• Actively ensure SG KYC Ecosystem is robust and all processes are governed by appropriate control process

Qualifications:

• Bachelor’s degree in finance, Business Administration, or a related field.
• Excellent understanding of KYC, financial regulatory environment, and AML risk implications.
• 5-9 years of experience in KYC process & Anti Money Laundering with proficiency in various entity types.
• 3+ years of team handling experience in delivering KYC Due Diligence for global banks with primary focus on Singapore risk-based approach is preferred.
• Sound knowledge of financial regulatory requirements.
• Ability to interpret complex changes in regulatory guidelines and assess impact.
• Excellent verbal and written communication skills, especially in writing risk assessment, good organizational and inter-personal skills.
• Ability to handle crisis situations and take appropriate / timely decisions.
• Ability to work well under pressure with high degree of accuracy.
• Good understanding of MS office and proven skills on banking platforms.
• Self-driven individual.
• Strong knowledge of MAS regulations and global KYC standards.

Preferred Skills:

• Experience in a similar knowledge manager role within a financial institution.
• Certification in AML or KYC (e.g., CAMS, ICA).