Fraud Operations Lead

Job Summary:
We are seeking a seasoned and proactive Fraud Operations Lead to oversee and strengthen the fraud risk management framework of our digital bank. This leadership role is responsible for managing real-time and post-transaction fraud detection, coordinating investigations, enhancing system rules, and collaborating across teams to mitigate fraud risks. The ideal candidate will bring strategic insight, hands-on fraud operations experience, and a passion for protecting the bank and its customers.
Key Responsibilities:
1. Monitoring and investigation:
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Oversee transaction and account activity monitoring using specialized fraud detection platforms.
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Review fraud alerts, investigate suspicious activities, and identify fraudulent behavior based on customer behavior, transaction patterns, and system signals.
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Ensure timely and accurate classification and escalation of high/medium/low-risk fraud cases.
2. Technical proficiency and data analysis:
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Lead the fraud monitoring rule configuration and testing (UAT), including review, customization, and post-go-live tuning.
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Work with vendors and internal stakeholders to ensure alignment on fraud detection logic, system integration, and performance optimization.
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Continuously analyze the performance of fraud detection tools and recommend data-driven enhancements to improve their efficiency and effectiveness.
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Leverage data analysis techniques to identify patterns, anomalies, and trends in fraud cases to enhance detection and prevention efforts.
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Use data visualization tools to create dashboards and reports that provide actionable insights for fraud operations and decision-making.
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Provide expertise in data interpretation to support automation initiatives, focusing on reducing manual intervention in fraud case investigations.
3. Team & Process Management
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Define the fraud operation SOPs, train and guide junior fraud ops team members; assign backups and ensure system capability knowledge transfer.
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Contribute to resource planning and team development.
4. Collaboration and communication:
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Communicate findings effectively and escalate potential fraud cases to the appropriate stakeholders, including Compliance, Risk Management, and Law Enforcement, as necessary.
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Collaborate closely with internal teams, such as Customer Service and IT, to address and resolve fraud-related issues promptly.
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Liaise with internal teams to manage fraud issues swiftly and thoroughly. Report and escalate complex fraud cases to Compliance or authorities when required.
5. Others
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Maintain accurate and detailed records of fraud cases, investigations, actions taken, and outcomes in compliance with regulatory standards.
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Provide support during audits, regulatory examinations, and fraud-related inquiries by preparing documentation and responding to inquiries as required.
Qualifications:
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Bachelor’s degree in Finance, Business Administration, Criminal Justice, or a related field.
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At least 5 years of experience in fraud prevention, detection, and investigation within the banking or financial services industry, with a strong understanding of banking operations.
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In-depth knowledge of fraud typologies, detection techniques, and industry best practices. Familiarity with fraud prevention tools, software, and analytics platforms.
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Strong analytical and problem-solving skills, with the ability to interpret complex data and trends to make informed decisions.
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Excellent communication and interpersonal skills, with the ability to collaborate effectively with cross-functional teams and external stakeholders.
Competencies:
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High level of integrity and ethical standards.
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Strong organizational and time management skills.
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Ability to handle multiple tasks and meet deadlines.
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Inquisitive and curious, with a passion for technology and data.
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Keen interest in investigative processes and case building.
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Proactive and self-motivated with a continuous improvement mindset.