Fraud and Collections

Associate - Fraud & Collections

Tesco India  •  Bengaluru, Karnataka, India  •  Hybrid  •  Full-Time  •  Permanent  •  Apply by 23-Jun-2025

You will be responsible for
Following our Business Code of Conduct and always acting with integrity and due diligence and have these specific risk responsibilities:

• Providing exceptional customer service to our customers with the help of various tools and methods.
• Stay updated on new and emerging fraud trends to mitigate risks to the business. Utilize various tools and methods to identify and prevent fraudulent orders.
• Work within the company's credit policy, recommending changes to support growth and process improvement while limiting revenue risk. Negotiate and communicate credit decisions, recommend payment terms, and set credit limits for new and existing customers.
• Handle primary debt collection activities, ensuring timely and effective recovery of outstanding payments.
• Help mitigate fraud risk to the company, using different channels.
• Be aware of the tools used for the purposes of identifying fraudulent orders to mitigate the risk to the business of fraud.
• Making outbound and receiving inbound collection calls with customers who are in arrears.
• Work within the Company's credit policy, recommending changes as necessary to support growth & process improvement while limiting revenue risk.
• Negotiate and communicate credit decisions, recommend payment terms & credit limits to new and existing customers.
• Review processes and procedures to reduce fraud and revenue loss.

You will need
Great collaboration skills, ability to work cross functionally to:

• Preferred experience in customer service and fraud mitigation, preferably in the online mobile industry.
• Source information our colleagues need to serve customers brilliantly.
• Understanding of fraud prevention tools and techniques.
• Strong organisational and multi-tasking skills; with abilities to work well under pressure.
• Proven track record of responding positively to varied and changing workloads to ensure timelines are met, whilst always remaining focused on service.
• Excellent communication and negotiation skills.
• Analytical and problem-solving abilities.
• Knowledge of Billling and Collections procedures.
• Ability to work independently and as part of a team.