FinCrime Support

Phone Support Specialist (Fincrime - Fraud)

About the role

The Financial Crime Operations department is at the forefront of Revolut’s efforts to keep customers and their money safe. As part of the FinCrime department, the Customer Support team serves as the public face of the company, providing first-class, front-line support to millions of customers.

We’re looking for a Customer Support Specialist to deliver “WOW” levels of service to our global customer base as a Fraud Financial Crime Analyst.

If you don’t see your long-term future in customer support, we put a lot of time aside to train you so you’re ready to join another team within the company if you decide to make a change.

We’re a global fintech, so we have to be available 24/7. That sometimes means working nights and weekends. We’ll compensate you for night shifts, but we understand this still isn’t for everyone so please bear that in mind before applying.

Up to shape the future of finance? Let's get in touch.

What you'll be doing

• Delivering exceptional customer service across multiple channels, including phone, live chat, and other support platforms
• Representing the company professionally in all customer interactions
• Collaborating with internal teams to ensure quick and effective resolutions
• Contributing to the continuous improvement of customer support processes
• Assisting with any other relevant tasks to strengthen financial crime prevention efforts

What you'll need

• Fluency in English with excellent communication and interpersonal skills
• A bachelor's degree or equivalent
• 3–5 years of experience providing customer support over the phone
• Experience handling fraud reporting and prevention customer queries
• The ability to explain complex issues in an easy and understandable manner
• High attention to detail
• Impressive analytical skills
• A proactive, self-motivated, independent approach to managing your workload
• Empathy and a commitment to customer satisfaction, aiming to resolve issues at first point of contact
• High-functioning problem-solving skills
• Flexibility to work in shifts, including nights and weekends if required