Due Diligence Director

The Director of Due Diligence will provide strategic leadership and operational oversight for the entire Due Diligence team, ensuring the delivery of high-quality, timely, and compliant due diligence investigations. This role is responsible for driving team performance, developing and implementing best practices, and fostering a culture of continuous improvement. The Director will act as a key stakeholder, collaborating with senior leadership and external partners to support critical business decisions and mitigate risk.

What you'll be doing

• Develop and execute the strategic vision for the Due Diligence department, aligning with overall company objectives.
• Provide leadership, mentorship, and guidance to Managers and Associate Managers within the Due Diligence team.
• Oversee the day-to-day operations of the Due Diligence department, ensuring efficient workflow and adherence to established KPIs.
• Monitor and analyze key performance metrics, identifying areas for improvement and implementing corrective actions.
• Ensure compliance with all relevant regulations, including FCRA and other applicable laws.    
• Manage departmental budget and resources effectively.
• Oversee the selection and management of third-party vendors and technology solutions.
• Identify and mitigate potential risks associated with due diligence investigations.
• Manage the department's profit and loss (P&L), providing regular reports on financial performance and key operational metrics to the Executive Leadership Team (ELT).
• Communicate effectively with internal and external stakeholders, providing clear and concise updates on due diligence activities.    
• Drive the development and implementation of departmental policies, procedures, and standards.
• Foster a high-performance culture focused on quality, efficiency, and continuous improvement.
• Oversee talent acquisition, performance management, and professional development for the Due Diligence team.
• Maintain up-to-date knowledge of industry best practices and regulatory changes.
• Serve as a subject matter expert on due diligence matters, providing guidance and support to internal stakeholders.
• Be the key point person for client inquiries, as well as support for sales and customer success team for the Due Diligence department.  
• Perform other duties as assigned.

About you

Key requirements:

We're looking for someone who is passionate about joining a diverse team and is driven to achieve results through ownership, process optimization, and upstanding character. If this describes you, we encourage you to apply, even if you don't meet every requirement listed.

• Bachelor's degree in criminal justice, political science, international studies, business administration, or a related field; master's degree preferred.
• 8+ years of experience in due diligence, risk management, or a related field, with a proven track record of leadership and success.
• 5+ years of experience in managing and developing teams.
• Extensive knowledge of due diligence best practices, regulations (including FCRA), and industry standards.
• Strong understanding of public record investigation methodologies and resources (e.g., LexisNexis, Westlaw, TLO).
• Demonstrated ability to develop and implement strategic initiatives.
• Excellent analytical, problem-solving, and decision-making skills.
• Strong communication, presentation, and interpersonal skills.
• Ability to work effectively in a fast-paced, dynamic environment.    
• Experience managing budgets and resources.
• Experience with confidential and sensitive information.
• Experience in vendor management.

Physical requirements:

The ideal candidate must be able to complete all physical requirements of the job with or without a reasonable accommodation:

• While performing the duties of this job, the employee may be regularly required to stand, sit, talk, hear, and use hands and fingers to operate a computer, telephone, and keyboard.
• Specific vision abilities required by this job include close vision requirements due to computer work.