Detection & Investigation Associate

As a D&I Associate within PNC’s Technology organization.

The position is primarily based in a PNC location. Responsibilities require time in the office or in the field on a regular basis.

Some responsibilities may be performed remotely, at the manager’s discretion. This could also be a remote position. Work may be performed from a quiet, confidential space in a home location, approved by PNC. This position may not be available in all geographic locations.

PNC will not provide sponsorship for employment visas or participate in STEM OPT for this position.

This is a remote position. Work may be performed from a quiet, confidential space in a home location, approved by PNC. This position may not be available in all geographic locations.

Monday - Friday12:00pm - 8:30pm EST

The Detect & Investigation Associate is a part of CFD (Commercial Fraud Detection) Operations Team. CFD is a department within Enterprise Fraud Group who is responsible for the review of electronic payments flagged for potential fraud.

Job duties include, but are not limited to:

• Strong understanding of ACH and Wire transactions, including backend processing systems such as PEP+ and ACIS
• Background or experience with PINACLE (Online Commercial Banking)
• Strong proficiency with PCs and the ability to quickly learn multiple applications
• Strong communication skills, both verbal and written

• Review and analyze transactions for possible fraud
• Work with team to address daily service level expectations and ensure electronic payments are expedited for same-day review
• Collaborate with service partners to complete the processing of payments after an escalated review
• Communicate with internal service partners
• Assist with a daily QA process for regular reviews of alerts
• Maintain strong quality control protocols
• Stay current on PNC/industry best practices, laws, regulations, and guidance
• Participate in internal and external exams
• Work on special projects and other duties as assigned
• Review and investigate customer cases, reports, and work for potential and actual loss
  • Minimize fraud, Anti-Money Laundering (AML), and organizational risk
  • Perform early detection of suspicious activity
  • Control and prevent losses
  • May lead or train detection and investigation staff
• Research and analyze bank activities and reports to detect and prevent possible fraudulent and suspicious activities
  • Recommend disposition
  • Identify gaps and suggest control enhancements
• Use defined research procedures to identify and resolve issues
  • Identify trends and escalate as appropriate
• Follow standards and practices to mitigate fraud, AML, and other risk exposures and losses
  • Share best practices with the team and service partners
• Prepare and maintain appropriate documentation of analysis performed
  • Coordinate with internal or external stakeholders as appropriate

Job Description

• Responsible for investigation and/or mitigation of suspicious bank activity, control and prevention of losses related to fraud, AML and /or organizational risk.
• Based on root cause, assists in the development and implementation of internal controls to identify suspicious and/or prevent illegal activities and to recover any incurred losses, which may be significant. Identifies gaps and control enhancements that at times have a large monetary impact on the organization.
• Independently works with internal and external stakeholders (local, state and federal authorities, agencies and other financial institutions) on matters relating to fraudulent/illegal activities where appropriate.
• Performs the investigation of identified activity. Makes determination as to whether the activity is reportable or requires additional escalation, based on standard criteria and/or independent judgment. Completes the required documentation.
• Prepares and maintains appropriate documentation of investigation performed.

PNC Employees take pride in our reputation and to continue building upon that we expect our employees to be:

• Customer Focused - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions.
• Managing Risk - Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC's Enterprise Risk Management Framework.

Qualifications

Successful candidates must demonstrate appropriate knowledge, skills, and abilities for a role. Listed below are skills, competencies, work experience, education, and required certifications/licensures needed to be successful in this position.

Preferred Skills

Analytical Thinking, Customer Solutions, Decision Making, Operational Risks, Problem Resolution, Researching, Risk Mitigation Strategies

Competencies

Anti-money Laundering/Sanctions Policies and Procedures, Business Ethics, Business Process Improvement, Decision Making and Critical Thinking, Effective Communications, Fraud Detection and Prevention, Information Capture, Operational Risk, Problem Solving, Standard Operating Procedures

Work Experience

Roles at this level typically require a university / college degree, with 2+ years of relevant professional experience. In lieu of a degree, a comparable combination of education, job specific certification(s), and experience (including military service) may be considered.

Education

Bachelors

Certifications

No Required Certification(s)

Licenses

No Required License(s)

Pay Transparency

Base Salary: $45,000.00 – $104,650.00

Salaries may vary based on geographic location, market data and on individual skills, experience, and education. This role is incentive eligible with the payment based upon company, business and/or individual performance.

Application Window

Generally, this opening is expected to be posted for two business days from 05/02/2025, although it may be longer with business discretion.