Deputy Manager Fraud

Duties and Responsibilities

• Co-coordinating the pre and post FCU activity with FCU agency, H.O. on daily basis & reporting to H.O.
• Updating credit / marketing team regarding the FCU activities and findings.
• Maintaining login registers at branch and ensuring every case is screened and recorded.
• Checking the proper implementation at branch level.
• Major role will be to conduct field investigation of fraud & negative cases & police actions against fraudsters.
• Generating & maintaining MIS reports pertaining to process of corrective actions and presenting the same to the management for facilitating decision making.
• Monitoring the average TAT for each process and variance from the targeted/desired TAT.
• Checking daily transaction login and MIS for smooth process efficiency.
• Handling branch queries through mail, resolving within TAT, and coordinating with HO.
• Fraud cases investigation.
• Coordinating mystery shopping activities and non-starter investigations and seeding activities on dealers, agencies, and executives to ensure KYC norms.
• Visiting nearby locations for investigation based on H.O. instructions.
• Coordinating FCU activity for all products (PSBL, LAP, CE, and CD-Finance); knowledge of all products is a must.

Required Qualifications and Experience

• Relevant sales experience in managing large sales channels in multiple market environments.
• Should have overall knowledge to source from salaried loans business.
• Good communication, analytical skills, and channel management skills.
• Demonstrated success & achievement orientation.
• Excellent communication skills.
• Strong bias for action & driving results in a high-performance environment.
• Demonstrated ability to lead from the front.
• Excellent relationship skills.
• Strong analytical skills to drive channel performance and profitability.
• Exceptionally high motivational levels and needs to be a self-starter.
• Working knowledge of computers.