Analyst – US Merchant Onboarding

The Role: Analyst – US Merchant Onboarding (US Shift)

We are looking for a proactive and detail-oriented Analyst to support US-based merchants through their onboarding journey. This role requires working in the US shift, engaging directly with merchants across time zones, and ensuring a seamless, compliant, and high-quality onboarding experience.

If you thrive in a fast-paced environment, enjoy interacting with global businesses, and have a strong understanding of compliance and customer experience, this role is for you.

Roles and Responsibilities:

• Manage end-to-end onboarding for US merchants, ensuring accurate and timely activation.
• Resolve merchant queries via Freshdesk, email, and outbound/inbound calls during US business hours.
• Ensure quick turnaround time (TAT) while maintaining accurate ticket categorization and documentation.
• Perform KYC, KYB, and compliance checks aligned with US regulatory standards.
• Review merchant applications, transaction patterns, and documentation to ensure adherence to risk and compliance frameworks.
• Proactively identify onboarding bottlenecks and provide process improvement recommendations.
• Collaborate with Risk, Compliance, and Operations teams to expedite merchant activation.
• Deliver a high-quality merchant experience with clear, professional communication tailored to US customers.
• Capture merchant feedback and share insights with internal stakeholders to drive product and process enhancements.
• Build strong relationships with US merchants and act as a trusted onboarding partner.
  
  

Mandatory Qualifications:

• Bachelor’s Degree (mandatory).
• Minimum 1+ year of experience in merchant onboarding, customer support, or operations (preferably in fintech, payments, or banking).
• Experience handling US customers or working in US shift is highly preferred.
• Familiarity with KYC/KYB, transaction monitoring, and regulatory compliance processes.
• Strong proficiency in voice and written communication with neutral/global accent preferred.
• Excellent written and verbal communication skills tailored to US merchants.
• Ability to multitask, prioritize, and manage time effectively in a high-volume environment.
• Strong analytical skills with attention to detail.
• Sound problem-solving and decision-making abilities.
• Comfortable working in night shifts aligned with US time zones.
  
  

Razorpay believes in and follows an equal employment opportunity policy that doesn't discriminate on gender, religion, sexual orientation, colour, nationality, age, etc. We welcome interests and applications from all groups and communities across the globe.