Analyst FinCrime

FinCrime Analyst (Account Protection Support)

Our FinCrime Support Team provides first-class front-line support to our millions of customers. We're also internal customer champions, working with product teams to ensure users stay at the forefront of everything Revolut does.

We're looking for customer support superstars to join our team as an Account Protection Support Specialist. This role isn't just about ticking off tickets and answering chats quickly, this is about truly delivering "WOW" levels of service to our global customer base. We want fast acting problem solvers, not script readers.

We're a global fintech, so we have to be available 24/7. That sometimes means working nights and weekends. We'll compensate you for night shifts, but we understand this still isn't for everyone so please bear that in mind before applying.

What you'll be doing

• Analysing APP (Authorised Push Payment) and ATO (Account takeover) reports submitted by our customers over the app.
• Securing customer accounts from fraud and unauthorised access
• Communicating ATO and app claim status to customers via in-app chat
• Collaborating with team members across London, Krakow, Porto, and Lviv to resolve customer issues
• Taking end-to-end ownership of issues and internal procedures
• Contributing to a culture where fair treatment of customers is a top priority.
• Supporting other Fraud teams to expand your knowledge in FinCrime

What you'll need

• Fluency in English
• Clear and effective verbal and written communication skills
• Experience in financial crime
• The ability to multitask and perform well under pressure and tight deadlines
• A willingness to work different shifts
• The ability to collaborate with compliance teams in a fast-paced international environment

Building a global financial super app isn’t enough. Our Revoluters are a priority, and that’s why in 2021 we launched our inaugural D&I Framework, designed to help us thrive and grow everyday. We're not just doing this because it's the right thing to do. We’re doing it because we know that seeking out diverse talent and creating an inclusive workplace is the way to create exceptional, innovative products and services for our customers. That’s why we encourage applications from people with diverse backgrounds and experiences to join this multicultural, hard-working team.