Analyst, APAC Client Services and Client Management Service

We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients.
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Business Unit Description
CIBC Capital Markets delivers integrated capital markets solutions—including investment banking, corporate lending, and institutional research—to corporate, government, and institutional clients globally. Our mandate is to be the leading capital markets franchise in Canada and a trusted relationship bank for strategic clients worldwide.
The APAC Client Services & Client Management Service (CS/CMS) team operates within the Business Management function and is responsible for performing Know Your Client (KYC) activities for new and existing clients. The team ensures adherence to Anti‑Money Laundering (AML) and Anti‑Terrorist Financing (ATF) regulations across APAC and Canada, while complying with CIBC’s internal standards.
The team partners closely with Front Office, Financial Crime Compliance (2nd line), Legal, and other control groups to ensure regulatory and policy expectations are met.
Job Purpose
The Analyst, APAC Client Services & Client Management Service, is responsible for the end‑to‑end lifecycle management of client onboarding, account maintenance and periodic reviews in accordance with regional regulatory requirements and CIBC’s AML/KYC policies and procedures.
Key Accountabilities
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Perform Customer Due Diligence (CDD) and customer screening to ensure full compliance with AML/KYC policies, regulatory obligations, and internal governance.
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Coordinate and oversee the end‑to‑end onboarding and CDD process, ensuring timely and accurate completion.
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Communicate effectively with internal business partners and external stakeholders to obtain and validate required KYC documentation.
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Apply established AML standards and escalate for approval where deviations from policy are required.
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Respond to client and internal queries with a high level of accuracy and professionalism, particularly in relation to regulatory and CDD requirements.
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Partner with Front Office, Compliance, and other internal stakeholders to ensure timely completion of CDD reviews and remediation tasks.
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Maintain strong awareness of business and compliance risks, ensuring appropriate escalation of issues or emerging risks.
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Contribute to process improvements, provide guidance to internal partners, and support training on KYC/AML processes where needed.
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Provide support for regulatory submissions, internal audits, and ad hoc compliance or business initiatives.
Knowledge And Skills
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2–3 years of relevant experience in AML, ATF, or KYC functions within financial services.
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Familiarity with AML/KYC regulatory frameworks in APAC and Canada
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Strong analytical, interpersonal, and organizational skills.
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High level of accuracy and attention to detail.
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Self‑motivated, able to work independently with minimal supervision.
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Proficient in Microsoft Excel, PowerPoint, and Word.
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Fluent in English; proficiency in Chinese is a plus.
What You Need To Know
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CIBC is committed to creating an inclusive environment where all team members and clients feel like they belong. We seek applicants with a wide range of abilities and we provide an accessible candidate experience. If you need accommodation, please contact Mailbox.careers-carrieres@cibc.com
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You need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit
Job Location
2 Queens Road Central
Employment Type
Regular
Weekly Hours
37.5
Skills
Analytical Thinking, Business Effectiveness, Client Service, Communication, Detail-Oriented, Process Improvements, Relationship Management, Teamwork